Terms & Conditions

Majoor is Qatar’s only government approved medicine marketing and delivery platform in the pharmaceutical digital space.

Terms & Conditions of Use

I. These Terms & Conditions (the “Terms of Service”) control your usage of our website www.majoor.co (the “Website”) and our “Majoor” application for mobile devices (the “App”). The Website and the App are jointly referred to as the “Platform”. By installing, downloading or even merely using the Platform, you shall be contracting with Majoor and you signify your acceptance to the Terms & Conditions and other Majoor policies (including but not limited to the Cancellation, Refund, Return and Exchange Policy, Warranty Policy, and Privacy Policy) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.

II. The Platform is operated and owned by Majoor Marketing & Delivery, a company established and registered under Qatar Commercial Law and having its registered office at P.O. Box. 1978, Doha, Qatar. For the purpose of these Terms & Conditions, wherever the context so requires, ”you” shall mean any natural or legal person who has agreed to become a buyer or customer on the Platform by providing Registration Data while registering on the Platform as a registered user using any computer systems. The terms “Majoor”, “we”, “us” or “our” shall mean Majoor Marketing & Delivery.

III. Majoor enables transactions between participant merchants and buyers, dealing in prescription medicines, food supplements, skin, body, and baby care products, any health-related items, medical equipment, etc., (“Platform Services”). The buyers (“Buyer/s”) can choose and place orders (“Orders”) from variety of products listed and offered for sale by various neighbourhood merchants including but not limited to the pharmacies and retailers (“Merchant/s”) on the Platform and Majoor enables delivery of such orders at select localities of serviceable cities across Qatar (“Delivery Services”). The Platform Services and Delivery Services are collectively referred to as “Services”.

AMENDMENTS

These Terms & Conditions are subject to modifications at any time. We reserve the right to modify or change these Terms & Conditions and other Majoor policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms & Conditions and the other Majoor policies and note the changes made on the Platform. As long as you comply with these Terms & Conditions, Majoor grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms & Conditions, you also accept and agree to be bound by the other terms and conditions and Majoor policies (including but not limited to the Cancellation, Refund, Return and Exchange Policy, Warranty Policy, and Privacy Policy) as may be posted on the Platform from time to time.

PLATFORM & SERVICES

1. The Platform allows you to place orders and we will, subject to the terms and conditions set out herein, enable delivery of such order to you.

2. As a general rule, all orders placed on the Platform are treated as confirmed. 3. However, upon your successful completion of making an order, we may call you on the telephone or mobile number, send you an SMS or WhatsApp message, or send you an email provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to

(i) your first and last name

(ii) mobile number; and

(iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.

4. In addition to the foregoing, we may also contact you by phone and/or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order as informed by the Merchant. Please note change or confirmation of the order shall be treated as final.

5. Majoor do not own, sell, resell on its own and/or do not control the Merchants or the related services provided in connection thereof.

6. Majoor is operating an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products and/or services offered by Merchant.

PAYMENTS AND PRICING

1. All payments made against the purchases/services on the Platform by you shall be compulsorily in Qatari Riyals acceptable in the State of Qatar. You can pay by credit card or debit card or net banking or cash at the time of delivery.

2. You acknowledge and agree that we act as the Merchant’s payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for orders made using the Platform.

3. You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms & Conditions and the pricing terms set forth in the applicable listing for the particular Merchant. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

4. The prices reflected on the Platform are determined solely by the Merchant and are listed based on Merchant’s information.

5. The final tax bill will be issued by the Merchant to the Buyer along with the order and Majoor is merely collecting the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant.

6. The transaction is bilateral between the Merchant and Buyer and therefore, Majoor is not liable to charge or deposit any taxes applicable on such transaction.

DISCLAIMER

THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY MAJOOR, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAJOOR DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

DELIVERY

There is a delivery fee of QAR 15.00 for every order you make.

Average Delivery time is within an hour. However, delivery times indicated at the time of order are approximate and may vary depend on Weather condition, traffic condition, delay product preparation, and if any change in delivery location provided while placing order. The goods will be delivered to the address you indicated at the time of the order.

In case of late delivery, delivery fees will not be cancelled or refunded by Majoor.

If you do not accept the delivery of goods at the time they are ready for delivery, or if we are unable to deliver at the time indicated due to your failure to provide the appropriate instructions or authorizations, these goods will be deemed to have been delivered to you and all risks and liability with respect to these products will be passed on to you.

CANCELLATIONS

You must notify Majoor within 15 minutes if you decide to cancel your order, preferably by phone, and indicate your order number. If the merchant accepts your cancellation, no cancellation fee applies. If the merchant refuses cancellation as the delivery staff has already been sent, it can no longer be cancelled. We will not be able to refund any orders that have already been out for delivery.

We may cancel an order if the product and/or service is unavailable for any reason. We will inform you if this is the case and we will return any payment you have made; If the cancellation was made on time and once the merchant has accepted your cancellation, we will refund you which includes the initial delivery charge (if any) that you paid for the delivery of the goods or services, if applicable.

DAMAGES & DEFECTS, AND RETURN & EXCHANGE

In the unlikely event that Majoor delivers a damaged, defective, perished, or wrong item, you have the right to refuse the completion of delivery of the item and you will be fully refunded for the item. If Majoor can only partially deliver (some items may not be available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for the wrong or partial delivery. The problem must be resolved directly with the participating merchant.

In relation to any product returns and exchange, the terms of product returns and exchange belonging to the merchants are applied. Majoor does not undertake any responsibilities for the disputes, which may arise from terms of product returns and exhange belonging to the merchants. Please note though that only regular priced items and non-consumable products may be refunded, unfortunately, sale items and consumable cannot be refunded. .

WARRANTY

All the products in Majoor are sold by various Merchants in the region. Majoor does not give any special warranty for any products, however, the terms of the respective Merchant’s warranty will apply.

Majoor does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Merchants. You are advised to independently verify the bonafides of any particular Merchant that you choose to deal with on the Platform and use your best judgment in that behalf. All Merchant offers and third party offers are subject to respective party terms and conditions. Majoor takes no responsibility for such offers.

CUSTOMER REGISTRATIONS AND FAIR OF USE

1. You may access the Platform by registering to create an account (“ Majoor Account”) and become a member (“ Membership”); The Membership is limited for the purpose and are subject to the terms, and strictly not transferable.

2. We will create your Majoor Account for your use of the Platform services based upon the personal information you provide to us as described above. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. You may only have one Majoor Account and not permitted to create multiple accounts. If found, you having multiple accounts, Majoor reserves right to suspend such multiple account without being liable for any compensation.

3. We reserve the right to suspend or terminate your Majoor Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non- compliant with the Terms of Use.

4. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.

LIMITATIONS

To the extent permitted by law, Majoor provides this site and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components.

Majoor is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants on the Platform. Majoor cannot and does not guarantee that the concerned Buyers and/or Merchants will perform any transaction concluded on the Platform. Majoor is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and/or services and after sales services related to products and/or services. Majoor does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants.

Best App for Qatar Users

What You'll Find on The Majoor App

When we set the foundation for Majoor, it was to provide a comprehensive medical and pharmaceutical superstore to the people. Any medicine that can be sold in Qatar is available on this App. Medical support products can also be purchased through Majoor. Even medical cosmetics and hygiene products can be searched and bought.

Medicine

We will allow you to find any medicine that you need that is legally sold in the country of Qatar

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Cosmetics

Majoor offers to buy Medical cosmetic products like anti allergy creams and other healing products

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Skin Care

Gloves, masks, sanitizers, adult diapers, toothpaste and brush, can now be shopped online in Qatar

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Baby Products

Get Pediatrics items and childcare products. From diapers to teethers, baby bottles

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